Help

Contact Information

How do I contact Oxford's service department? How can I contact Technical Support if I have a problem with this web site?

User Name & Password

How do I register a user name and password as a Member? I forgot my user name and/or password. What do I do? I tried to create a user name and password. Why doesn't it work? How can I change my user name and password online?

How do I contact Oxford Benefit Management's service department?

Please call OBM at 800 790-3249 Monday through Friday from 8:00 AM - 5:30 PM. Eastern Standard Time.

How can I contact Technical Support for a problem with this web site?

Before contacting Technical Support, please read this web page to see if your question is answered here. If you are unable to find the answer here, please call Technical Support for help at 800-790-3249, Monday through Friday, 8:00 AM - 5:30 PM.

How do I register a user name and password as a Member?

Return to the home page and click on the link labeled Register Here.  This will bring you to a registration page, where you must verify your Member ID, Social Security number and date of birth.  Next, choose a user name and password.  A common error occurs when a new user chooses a user name that has already been chosen by another OxfordFlex user.  Please modify your request if this occurs.

Some additional tips for registering:

• User names must be 5-10 characters.
• Passwords must be 6-10 characters with at least one number.
• Passwords are case sensitive, but user names are not.

I forgot my user name and/or password. What do I do?

For Members:
Go to the Forgot User Name and/or Change Password page. You will be asked for your OxfordFlex ID number, Social Security number, and date of birth. Once this information is submitted, you will be given the options to change your password or continue to the log in page.

For Employers:
Call OBM's Technical Support at 800-790-3249, Monday through Friday, 8:00 AM to 5:00 PM.

I tried to create a user name and password. Why doesn't it work?

For Members:

Your user name must be 5-10 characters, and your password must be 6-10 characters and include at least one numeric character. Please note that the password field is case-sensitive (i.e., it recognizes a difference between capital letters and lower-case letters).

For Employers:

You should have received your user name and password in your welcome kit. Please use that user name and password to log in to your account. If you did not receive this information, please call 800-790-3249.

How can I change my user name or password online

For Members and Employers, Once you've logged in, select "Change User Name" or "Change password" at the lower portion of your screen. Please select a user name that has 5-10 characters or password that has 6-10 characters and at least one number.